2019-2020年高考英語二輪復習 題型技法指導專題六 簡答題.doc

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2019-2020年高考英語二輪復習 題型技法指導專題六 簡答題 真題試做 (xx湖南卷) A wise teacher once told me that every teenager needs to experience a notsofun first job from working at a grocery store to the fast food industry. Now I still remember my first day at a fast food restaurant three years ago.I wanted to save up money and buy my own car，so I applied everywhere I could that summer.The restaurant called me right away and I thought to myself，this is going to be easy.Within four hours of my first shift(輪班)，I had angry customers who plained how slow I was.I watched in fear as a kid spilled his milk everywhere，and I heard the words that no 16yearold boy or anyone for that matter wants to hear：“Mike，theres a problem in the mens bathroom and you might want gloves for this one.”I realized right away that working at the restaurant was not going to be a picnic.The manager expected a clean environment and，particularly，fast service with a friendly smile. Over three years later I still work at that restaurant whenever I go home during vacations.I love my coworkers there and all the customers know who I am.Every morning the same senior citizens e in and get their morning coffees.They chat with us workers and joke around.Our smiles have just as much to do with them making us a part of their everyday lives as the coffee does. From my first job at the restaurant，I learned teamwork and devotion.I also learned staying positive no matter how rough things seem to get.I will forever carry the experience that I gained at the restaurant with me as I go forward in my life. 81．Why did the author apply everywhere that summer？(No more than 12 words)(2 marks) ________________________________________________________________________ 82．What did the manager particularly expect the workers to do？(No more than 14 words)(3 marks) ________________________________________________________________________ 83．Why does the author still work at the restaurant during vacations？(No more than 13 words)(2 marks) ________________________________________________________________________ 84．What did the author learn from his first job？(No more than 11 words)(3 marks) ________________________________________________________________________ 考向分析 閱讀簡答題要求考生在讀懂文章的基礎上，用不超過所規(guī)定的詞數(shù)，簡要地回答有關文章內容的問題。旨在考查在閱讀理解的基礎上用英語進行書面表達的能力。 分析歷年湖南高考閱讀簡答真題，可歸納出其命題特點為： 一、語篇特點： 體裁多為說明文、議論文和應用文，也有記敘文。文章結構清楚，脈絡清晰，易于把握。xx年高考英語湖南卷閱讀簡答題的語篇為新聞報道，主要報道關于北磁極移動的最新發(fā)現(xiàn)。文章第一段為全文主題段，指出北磁極正朝西伯利亞方向移動，下文接著分別介紹北磁極移動的原因、移動的速度及其影響。 xx年高考英語湖南卷閱讀簡答題為一篇關于國際冰雕錦標賽的說明文。首段提出主題：每年元月，來自世界各地的14支隊伍前來瑞士參加國際冰雕錦標賽。之后分別介紹參賽隊伍創(chuàng)作冰雕作品的方法與過程、冰雕作品的評獎細則以及參賽隊伍對錦標賽的體會等。xx年高考英語湖南卷閱讀簡答題為一篇記敘文，文章首先簡要介紹巧克力棒的發(fā)明者Milton S．Hershey在性格上令人敬畏的一面，而后通過“我爺爺”和Milton S．Hershey之間的一件事來體現(xiàn)Milton S．Hershey在性格上親切和幽默的一面。xx年高考英語湖南卷閱讀簡答題也為一篇記敘文，講述圣誕節(jié)送禮物的故事，文章生動有趣，同樣情節(jié)分明，易讀易懂。xx年高考英語湖南卷閱讀簡答題是一篇敘事性的文章，作者介紹自己的親身經歷。文章難度不大，考生容易掌握其大意。xx年高考英語湖南卷閱讀答題是一篇記敘文，講述作者在餐廳打工的經歷，選材貼近學生日常生活，難度適中。 二、選材特點： 題材多為考生熟悉的日常話題和最新科技發(fā)現(xiàn)或發(fā)明，易于理解，文章簡短，詞數(shù)260～340不等，易于考生利用7分鐘左右的時間答好此題。xx年湖南高考閱讀簡答題的語篇共265詞，報道自然科學的最新發(fā)現(xiàn)——北磁極的移動；xx年閱讀簡答題的語篇共335詞，介紹國際冰雕錦標賽；xx年閱讀簡答題的語篇共302詞，敘述了一個體現(xiàn)Milton S．Hershey在性格上親切和幽默的故事；xx年閱讀簡答題的語篇共300詞，講述感人的圣誕送禮故事；xx年高考英語湖南卷閱讀簡答題語篇共294詞；xx年高考英語湖南卷閱讀簡答題語篇共292詞。六篇選材均符合考生的認知特征和評判取向。 三、設題特點： 該題型原設三個小題，自xx年高考開始改設四個小題。該題主要考查考生獲取與處理信息的能力以及用英語進行思維和表達的能力，設題考查方向有四種，即：詞匯語義題(要求從文中找到一個與所給生詞意義最近的代換詞，考查考生聯(lián)系上下文理解詞義的能力)；細節(jié)考查題(針對文章某個細節(jié)內容提問，要求用不超過所規(guī)定的詞數(shù)回答問題)；主旨大意題(針對文章主旨提問，一般詢問大意、中心思想及文章標題，同樣要求用不超過所規(guī)定的詞數(shù)回答問題)；邏輯推理題(針對文章內容要求考生經邏輯推理后，用不超過規(guī)定的詞數(shù)回答問題)。估計今后幾年湖南卷閱讀簡答題的難度會保持不變，會有一個較為穩(wěn)定的時期。只要考生自己平時多進行訓練，做好該題應該不成問題。 解題步驟 一、瀏覽試題，畫出試題關鍵詞 通過讀題，畫出題目所需信息的關鍵詞，一可預測文章內容，二便于在閱讀文章時有的放矢地查讀有效信息，節(jié)省閱讀時間?？山Y合四個小題所涉及的內容來預測文章內容，如此帶著預測，再結合尋找問題關鍵詞的目的去閱讀，自然就提高了閱讀效率。 二、帶著問題速讀文章，根據試題關鍵詞定位答題信息 在瀏覽試題、預測文章內容的基礎上速讀文章，其主要目的是為了找到答題所需信息，而所需信息肯定與試題關鍵詞有關，故可采用略讀閱讀法，即：緊扣關鍵詞，瀏覽全文，找出信息句。閱讀時，與關鍵詞無關的句子或段落要速讀，而與關鍵詞相關處要細讀，因為試題關鍵詞處不僅僅是答題的關鍵之處，也是揭示全文主題所在。 三、推敲理解信息句，遣詞組句答問題 做好閱讀簡答題此步是關鍵。因為受詞數(shù)限制，不能全部用原文信息句作答，而要深層次地推敲理解信息句，提煉概括出有針對性的語句作答。其主要方法有三：一是采用轉換詞性，采用代詞、單詞代短語，語句轉換，提煉主要信息舍棄次要信息等方法精簡語句；二是用概括性的語句歸納信息句；三是采用文章上下文中的有關提示語或信息句中的關鍵詞作答，即：盡量用短文中出現(xiàn)的詞組或短語，句子的用詞也應以短文中出現(xiàn)的關鍵詞為先。若必須要用自己的語言組織表達時，則要注意句子結構的精煉、完整和時態(tài)的正確。 解題技巧 一、詞匯語義題 詞匯語義題目的在于考查考生轉述(paraphrase)或解釋(explain)某個詞或短語在特定場合下的特定含義的能力。其出題方式為：Find in the passage a word closest in meaning to the underlined word “...”．重點考查動詞、名詞、形容詞、副詞等實詞或動詞短語?；卮鹪擃}時所用詞必須與問題中的原詞在詞性和詞的形式上均一致，如，要么都是動詞，且都為動詞過去式或動詞現(xiàn)在分詞形式；要么都是名詞，且都用名詞復數(shù)形式。 解題時，要找出原詞在文章中的同義詞或近義代換詞，一要注意理解原詞在所在句的邏輯意義，如，解釋什么與什么之間的關系，修飾什么事物等；二要注意破折號、同位語從句、定語從句、插入語等具有解釋、說明作用的語言成分，以此推敲猜測原詞的意義，借此幫助尋找文中的代換詞。 例如：xx年湖南高考英語卷第73題：Find in the passage a word closest in meaning to the underlined word “angling”．分析畫線詞所在句“It has drifted across the Canadian Arctic and is now angling toward Siberia.”可知，angling在此陳述北磁極的現(xiàn)狀，說明北磁極與西伯利亞之間的關系，即：北磁極正朝西伯利亞方向“angling”。 借此分析給予的提示，不難找到信息句“the north magnetic pole is moving due to natural changes in the Earths magnetic field”和“the pole has been migrating at an average speed of about 10 kilometers per year”。由此推斷，angling意為“moving/migrating”。 二、細節(jié)設問題 這類題所占比重最大，以how，what，why提問的問題為主。一般說來考生在文章中找到答案出處并不太難，難的是如何處理、轉換信息，從而歸納出問題的答案。因為簡答題要求考生既要用最簡短的語言，又不能原封不動地照搬原文的整句話。此外，在回答細節(jié)題時，一定要注意提問方式和答案的協(xié)調性。不同類型的問題要求有不同形式的回答，不能僅僅為了答案的簡潔而忽略了問題與回答在形式上的對應。 例如：就目的提問，就應該用表示目的的用語作答，例如使用for短語、不定式短語；就原因提問，答案就應當用because of短語或 because從句，也可用不定式短語作答；就事件的可能性提問，答案通常用簡短而完整的簡單句；提問詞是what，多用名詞或名詞性短語、名詞性從句來回答，提問詞是how，則多用“by doing sth./by means of sth.”的形式回答。 例如：xx年湖南高考英語卷第73題：What did Grandfather do in Hersheys factory？(回答詞數(shù)不超過12個)是就事件的可能性提問，故可用簡單句作答為：He pushed the vats of warm chocolate to a storage area. xx年湖南高考英語卷第73題：What kind of tools are the sculptors Not permitted to use？(回答詞數(shù)不超過6個)根據第二段的有效信息句“The sculptors bring out their favorite tools that work best on hard iced snow，but they are not allowed to employ tools that use electricity.”用名詞性短語作答為：The tools that use electricity. xx年湖南高考英語卷第81題：What reaction does Linda imagine the children will have？(No more than 5 words)，根據第一段 “Linda wakes up，and tries to imagine the wideeyed surprise of children in another household as they unwrap the presents she carefully chose for them.”可用簡單句作答為：They will feel greatly surprised。 xx湖南高考英語卷第83題：What excuses did the author keep giving herself to stop？(No more than 9 words)，可根據第四段I kept giving myself the excuse to stop.No one would be disappointed.No one would even know.來確定答案為：No one would be disappointed or even know. xx年湖南高考英語卷第81題：Why did the author apply everywhere that summer？(No more than 12 words)，根據第二段第二句“I wanted to save up money and buy my own car，so I applied everywhere I could that summer.”可知答案為：He wanted to save up money and buy his own car. 《湖南省xx年高考考試大綱英語科補充說明》提供的閱讀簡答題樣題的75題：What is the villagers main purpose to rebuild their munity？(回答詞數(shù)不超過6個)。此題提問目的，可用不定式短語回答：To keep their culture alive./To save their way of life. 三、主旨大意題 此類題常見的提問方式有：What is the main idea of the passage/text？What is the passage/text mainly about？What is the best title for this passage/text？回答這類題的關鍵是要抓住文章的主旨句。而文章的主旨句大多出現(xiàn)在三個位置：文章首句，一段末二段首轉折后的信息，文章末句。但考生應注意不可照抄原句，而需重新歸納、組織、概括(有的只需稍作歸納或對主題句作適當改寫即可)。主旨句為判斷句式，具有高度概括性。 其答案形式有兩種：簡單句式和詞組式(多為名詞詞組或動詞詞組)。例如，xx年湖南高考英語卷第75題，全文主題句為首段中的“It has drifted across the Canadian Arctic and is now angling toward Siberia.”，由下文語義邏輯關系可以推斷angling即為“移動”之意，再結合全文內容稍加歸納，可以判斷答案為：The north magnetic pole is moving faster.答題形式為簡單句式。 再如：請根據某文首句“One thing Britain is famous for is pubs，and no trip to the UK would be plete without a visit to one of the thousands of pubs across the country.”回答問題：“What is the best title of the passage？(回答詞數(shù)不超過5個)”。問題明顯是主旨題，直接對應首句，該句是由系動詞is構成的判斷句，具有高度概括性，告訴讀者整篇文章在圍繞英國的pub進行論述，由此判斷最佳標題為：Pubs in the UK。答案形式為名詞詞組式。 四、邏輯推理題 邏輯推理題旨在考查考生根據已知信息進行合理推斷的邏輯思維能力，要求根據字面意思，通過語篇邏輯關系，研究細節(jié)暗示，推敲作者態(tài)度，理解文章寓意后再作回答。提問方式通常為：Why...？What can be inferred/concluded from...? What is the authors attitude toward...？What does the author use the examples of...to show? 邏輯推理題要求考生在理解整體語篇的基礎上，掌握文章的真正內涵，進行合理的推斷。具體地說，要注意：①要吃透文章的字面意思，從字里行間捕捉有用的提示和線索，這是推理的前提和基礎；②要對文字的表面信息進行挖掘加工，通過分析、綜合、判斷等，進行深層處理，符合邏輯地推理；③要忠實于原文，以文章提供的事實和線索為依據進行推斷，切忌主觀臆想，憑空想象，隨意揣測；④要把握句、段之間的邏輯關系，了解語篇的結構，把握作者的寫作思路。例如，xx年湖南高考閱讀簡答題的75小題：Why did Team USA win the petition in xx？(回答詞數(shù)不超過15個)。文章只是在倒數(shù)第二段提到美國隊在xx年冰雕錦標賽上榮獲冠軍，但未直接提到獲獎原因，而需考生作一定的邏輯思維推理：既然美國隊的冰雕作品能獲獎，自然是因為評委們認為他們的作品是最好的。評委們又是根據什么確認他們的作品是最好的呢？自然就想到了評獎細則。而文章第四段的“The judges then vote on creativity，technical skills，and visual impact of the designs.”就提到了評獎細則。由此可判斷作答為：Because its sculpture was judged the best for creativity，technical skills and visual impact.再如xx年湖南高考閱讀簡答題的74小題：Why didnt Hershey fire Grandfather？(回答詞數(shù)不超過10個)，文中沒有直接用一個句子說出我爺爺保住工作的原因，而是通過最后一段Hershey所說的話“Its not your fault，son...I need to watch where Im going.”來暗示Hershey沒有解雇我爺爺?shù)脑蚴且驗樗庾R到錯在自己而不是爺爺，由此可判斷作答為Because he realized it was his own fault./Because he realized it was not Grandfathers fault/mistake. 誤區(qū)警示 一、讀懂問題上出錯 (xx湖南高考)What reaction does Linda imagine the children will have？(No more than 5 words) 【錯誤透析】 They will feel greatly surprised.在高考閱卷時發(fā)現(xiàn)有的考生甚至連問題中的reaction是什么意思都不清楚。對問題中的關鍵詞都不理解，怎么能談得上對問題的全面了解呢？ 【解題指導】 讀懂問題，查找線索。如解答詞義題時，可注意找出原詞在文章中的同義代換詞，如果沒有，還應注意破折號、同位語從句、定語從句、插入語等具有解釋、說明作用的語言成分?？忌上茸x懂問題，后瀏覽全文，并在文中標出問題中的線索詞，以保證其答案至少在內容上能夠做到完整無缺。也有的考生對文章內容了解不詳細，導致對問題答非所問。 二、語言簡練、準確，概括性上出錯 (xx湖南高考)81.Why did the author feel guilty？(No more than 9 words) 【錯誤透析】 She had a quarrel with her husband.有的考生在回答本題時文字拖泥帶水，表達不簡練。甚至有的考生用詞超過九個。 【解題指導】 語言簡練、準確，概括性強。為了不至于忘掉字數(shù)限制，考生要采用一些小技巧進行形式上的濃縮，比如，可利用縮寫，將could not 縮寫為couldnt；盡量用詞或短語代替句子，盡量用簡單句代替復合句等。當然解決問題的關鍵是使自己的語言有概括性，比如：對同類現(xiàn)象找出共性，進行概括。 三、抓關鍵詞及主題句上出錯 (xx湖南高考)84.What did the author learn from his first job？(No more than 11 words) (3 marks) 【錯誤透析】 He learned teamwork，devotion and staying positive in rough situations.本題是綜合理解題。提問作者從他的第一份工作中學到什么，根據記敘文意義升華在尾段，定位到最后一段“From my first job at the restaurant，I learned teamwork and devotion.I also learned staying positive no matter how rough things seem to get.”答案受字數(shù)限制需要合并句子，修改為：He learned teamwork，devotion，and staying positive in rough situations. 【解題指導】 學會抓關鍵詞及主題句。一篇文章的關鍵詞構成語篇的精髓，抓住了關鍵詞，不僅有助于理解文章，而且表達上也能言簡意賅，正確選用關鍵詞比自己去組織答案要準確、簡練得多，也省時省力。對于主旨類試題，第一步是找出概括文章中心思想的主題句，但還需將主題句重新歸納總結。否則，照抄原句是要扣分的。然而，并不是所有的主旨類試題都能在原文中找到主題句。對于原文中沒有提供主題句的主旨題，就需要考生利用關鍵詞自己歸納總結答案。 四、提問方式和答案的協(xié)調性上出錯 (xx湖南高考)82.Why did Linda join the American Womens Club of Toronto？(No more than 10 words) 【錯誤透析】 She joined it for fellowship and munity service.就目的提問，答案就應當用表示目的的用語，如for 短語，不定式短語。 【解題指導】 注意提問方式和答案的協(xié)調性。不同類型的問題要求有不同形式的回答，不能僅僅為了答案的簡潔而忽略了問題與回答在形式上的對應。就原因提問，答案就應當用because of 短語或because 從句；提問詞是what，只能用名詞或動名詞短語、名詞性從句來回答。掌握這一原則有助于增強考生回答題目的針對性。 五、語言上出錯 (xx湖南高考)84.How is running different from jogging to the author？(No more than 10 words) 【錯誤透析】 Running makes her feel good while jogging makes her look good.該題的回答用了兩個動名詞作主語，同時使用了make＋賓語＋賓語補足語的結構?；卮饻蚀_，結構嚴謹。但有的考生將run用不定式，而jog又用動名詞，前后表達形式不一致。 【解題指導】 避免語言錯誤。組織答案要認真細致，避免使用不熟悉的句型、詞匯或短語，盡可能利用原文中的關鍵詞語回答問題。要避免語言形式錯誤，如拼寫錯誤、標點符號錯誤、大小寫錯誤，特別是回答問題時要注意首字母需大寫。同時避免語法錯誤，要注意主謂是否一致、時態(tài)與原文是否對應等?？傊?，簡答題基于理解，重在表達，簡答題的答案要精煉概括，言簡意賅，體現(xiàn)“簡”與“準”二字。 總而言之，閱讀理解的簡答題，對學生用英語獲取信息、處理信息、分析和解決問題的能力提出了較高要求。它要求老師在平時注重對學生用英語進行思維和表達能力的培養(yǎng)，引導學生增加詞匯儲備，通過廣泛的閱讀及正確的方法培養(yǎng)良好的閱讀習慣，提高閱讀速度和理解能力。這具有很好的后效作用。 (一) (xx湖南十二校聯(lián)考) Almost everybody in America will spend a part of his or her life behind a shopping cart(購物手推車)．They will，in a lifetime，push the shopping carts many miles.But few will know—or even think to ask—who it was that invented them. Sylvan N．Goldman invented the shopping cart in 1937.At that time he was in the supermarket business.Every day he would see shoppers pushing groceries around in baskets they had to carry. One day Goldman suddenly had the idea of putting baskets on wheels.The wheeled baskets would make shopping much easier for his customers，and would help to attract more business. On June 4,1937，Goldmans first carts were ready for use in his market.He was terribly excited on the morning of that day as customers began arriving.He couldnt wait to see them using his invention. But Goldman was disappointed.Most shoppers gave the carts a long look，but hardly anybody would give them a try. After a while，Goldman decided to ask customers why they werent using his carts.“Dont you think this arm is strong enough to carry a shopping basket？” one shopper replied. But Goldman wasnt beaten yet.He knew his carts would be a great success if only he could persuade people to give them a try.To this end，Goldman hired a group of people to push carts around his market and pretend they were shopping! Seeing this，the real customers gradually began copying the phony (假冒的) customers. As Goldman had hoped，the carts were soon attracting larger and larger numbers of customers to his market.But not only did more people e—those who came bought more.With larger，easiertohandle baskets，customers unconsciously bought a greater number of items than before. Todays shopping carts are five times larger than Goldmans original model.Perhaps thats one reason why Americans today spend more than five times as much money on food each year as they did before 1937—before the ing of the shopping cart. 1．What was the purpose of Goldmans invention？(No more than 10 words) ________________________________________________________________________ 2．Why was Goldman disappointed at first？(No more than 7 words) ________________________________________________________________________ 3．How did Goldman manage to promote his shopping carts？(No more than 14 words) ________________________________________________________________________ 4．Use two adjectives to describe Goldmans qualities that contributed to his success.(No more than 3 words) ________________________________________________________________________ (二) Bill Gates was born on October 28th,1955.He and his two sisters grew up in Seattle.Their father，William H．Gates Ⅱ，was a Seattle lawyer.Mary Gates，their late mother，was a school teacher. Gates attended public elementary school before moving on to the private Lakeside School in North Seattle.It was at Lakeside that Gates began his career in personal puter software，programming puters at age 13. In 1973，Gates entered Harvard University as a freshman，where he lived down the hall from Steve Ballmer，who is now Microsofts president.While at Harvard，Gates developed a version(版本)of the programming language BASIC for the first microputer—the MITS Astair.In his junior year，Gates dropped out of Harvard to devote his energies fulltime to Microsoft，a pany he had started in 1975 with his boyhood friend Paul Allen.Guided by a belief that the personal puter would be a valuable tool on every office desktop and in every home，they began developing software for personal puters. Gates foresight has led to the success of Microsoft and the software industry.He plays an important role in the technical development of new products.Much of his time is devoted to meeting with customers and staying in touch with Microsoft employees around the world through email. In the dozen years since Microsoft went public，Gates has donated more than $ 800 million to charities(慈善機構)，including $ 200 million to the Gates Library Foundation to help libraries in North America make use of new technologies and the Information Age. 1．What does the underlined word “donated” in the last paragraph mean？(No more than 1 word) ________________________________________________________________________ 2．How does Gates spend much of his time？(No more than 8 words) ________________________________________________________________________ 3．Why did he drop out of Harvard？(No more than 8 words) ________________________________________________________________________ 4．Where did Bill Gates begin his career in personal puter software？(No more than 6 words) ________________________________________________________________________ (三) Dear daughter， You are a wonderful person and your mother and I think the world of you.It will not be long before you leave home to make your way in the world.Can I please give you some friendly advice？Here are some things that you should never do. 1．Never Look Down Upon Yourself. You are great and able to achieve great things so believe in yourself.When things go badly，never stop believing.Some girls get upset，blame themselves and lose selfesteem.All kinds of problems can follow. 2．Never Get Obsessed With Your Appearance. We think you look great(though some of the clothes you wear worry us！)．Please be happy with the person you are and the body you have.Eat reasonably，take exercise and be healthy.Some girls show too much concern about losing weight or getting the perfect shape.You look fine. 3．Never promise Your Personal Safety. Never put yourself at serious risk.This means that you cannot trust people until you really know them and that sometimes you have to avoid things that look like they might be fun.Never get drunk or take drugs.Unluckily there are some bad people out there and it is best not to take risks. 4．Never Give Less Than Your Best. We are very proud of what you have achieved so far.You should be proud too.Keep doing well.Keep trying your hardest at everything you do.No one can ask for more than that. 5．Never Forget That Your Parents Love You. Whatever happens in life，your family will still be your family.Whatever difficulties you meet with，you can always talk to us and we will try to help.We are here for you. 1．What does the underlined sentence in Paragraph 4 probably mean？(No more than 6 words) ________________________________________________________________________ 2．Why has the father written the letter to his daughter？(No more than 6 words) ________________________________________________________________________ 3．What does the father think of his daughters appearance？(No more than 12 words) ________________________________________________________________________ 4．What does the father advise his daughter not to do？(No more than 5 words) ________________________________________________________________________ (四) (xx湖南瀏陽一中模擬) You have often heard it said，“Dont sweat the small stuff.” When it es to unnecessary worry，everything is small stuff；however，when it es to paying attention to details in your business or personal life，there are no small things. One of my favorite titles for a book is Elephants Dont Bite，which describes how big things are rarely what you have to worry about.Its the small details that trick us into making a mistake.Elephants dont bite，but mosquitoes always do. Think of your last good experience in a restaurant or on a flight.If you really examine what made this a good experience，you will discover that it was，quite likely，a series of small things or even one small extra detail.The unexpected kind greeting or warm “thank you” makes all the difference in the world. When I look at the list of my favorite restaurants，one of the details that will get an establishment on the list is to know and remember my name.The waiter or host may have simply checked the notebook before greeting me by name.However，it really doesnt matter as much that they know my name as it matters that they go to the extra effort to discover my name and greet me like a valued customer or friend.When its all said and done，we are each in the people business. We live in a consumer society，but what people value more highly than the goods and services they purchase are those that cannot be touched or felt，small things that add up to a great experience. To succeed personally or professionally，treat others as you would like to be treated. 1．What do the “elephants” and “mosquitoes” represent in Paragraph Two？(No more than 6 words) ________________________________________________________________________ 2．What does the writer think may make a restaurant special？(No more than 6 words) ________________________________________________________________________ 3．Why do people value those that can not be touched or felt in todays society？(No more than 10 words) ________________________________________________________________________ 4．According to the writer，how can we succeed in a consumer society？(No more than 10 words) ___